Many County buildings are currently closed to the public. Please visit our Online services page for resources and building information.

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Child Support Services


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Coronavirus: What You Need to Know

Coronavirus Alert: 
Due to COVID-19, all County buildings are currently closed. Please access services online or by phone, including allegations of elder abuse and neglect. Important websites and phone numbers where you can reach us and access services.


 

The Office of Child Support Services appreciates the questions concerning the available services to you, our customers. We are committed to providing continued services and information that serves the needs of you and your family.

View the most commonly asked questions.

 


For the safety of the public and our employees during this current public health crisis, please access the information you need using one of the online or phone methods provided below:


Office of Child Support Services

  • All other services should be accessed online or by phone, including:
    • Application for Child Support
    • Payment Inquiries
    • Case Information
    • Administrative Hearings
    • For payment options, please visit https://oh.smartchildsupport.com/ or 1-888-965-2676, option 5.
    • Review and Adjustment Requests (Modification)
    • Fatherhood Initiative Services
  • Ways to Contact OCSS
    • For case questions and information please call or send us a message via
      • the Child Support Customer Service web portal at https://childsupport.ohio.gov/login.jsf .
      • OCSS Contact Center (216) 443-5100
      • Automated Payment Line 1-800-860-2555
      • Fatherhood Initiative (216) 348-3967




BIG News from the Office of

Child Support Services!

 

Beginning January 29th, OCSS will launch a new phone system to improve your experience and access to your case information.

If you call 216-443-5100, you will be able to access information through our new automated phone system 24 hours a day/7 days a week! 

 
 

 

You can check:

• Current payment information.
• Current arrears balance.
• Date and time for hearings
  scheduled at the Office of 
  Child Support Services.
Scheduled Administrative
  Review date

Unable to wait for an agent? We offer the chance for an automatic call back. To access case information through our new automated phone system, have your SETS case number ready.

 







Effective March 18, 2020, all County buildings will be closed to the public and non-essential employees. Due to the COVID-19 situation, the Office of Child Support Services is operating with limited staffing and hours. You may contact our office by:

Phone:
Contact Center 216-443-5100
SETS payment line:
1-800-860-2555
On line:
Web Portal at https://jfs.ohio.gov/Ocs/CustServWebPortalWelcome2.stm

Live Chat with a representative from 10:00am to 2:00pm Monday thru Friday

Live chat by BoldChat

Live chat by BoldChat BIG News from the Office of Child Support Services!


Hours of Operation
8:30 a.m.-4:30 p.m. Monday through Friday
Closed Legal Holidays

Main Office Address
1640 Superior Ave.
Cleveland, OH  44114-2908

Mailing Address
P. O. Box 93318
Cleveland, OH  44101-5318

Telephone Numbers
Main - 216-443-5100
Toll Free Ohio - 800-443-1431
Fax - 216-515-8484
Ohio Relay Service- 711  
Email Address:
cuycsea@odjfs.state.oh.us