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Child Support Services

BIG News from the Office of

Child Support Services!


Beginning January 29th, OCSS will launch a new phone system to improve your experience and access to your case information.

If you call 216-443-5100, you will be able to access information through our new automated phone system 24 hours a day/7 days a week! 



You can check:

• Current payment information.
• Current arrears balance.
• Date and time for hearings
  scheduled at the Office of 
  Child Support Services.
Scheduled Administrative
  Review date

Unable to wait for an agent? We offer the chance for an automatic call back. To access case information through our new automated phone system, have your SETS case number ready.


flyer explaining the EPay Website
Watch the Child Support Changes video.

For more information, visit the Child Support Services Payment Information Page.

blue arrow with words Families Forward in orangeFREE Training Opportunity for a Limited Time! Only for parents that owe child support in Cuyahoga County.

Are you ready to take the next step towards a career for you and your family?

  • Learn from experts with proven connections to good jobs.
  • We provide one-on-one support so you can focus on your success!
  • No prior experience needed to qualify for FREE trainings!
Visit us online to learn more and how to qualify.

website home page with man holding child

Families Forward is part of a national study that seeks to find ways to help improve the lives of parents and children. 

Families Forward is made possible through collaboration between MDRC, The Cuyahoga County Office of Child Support Services, the State Office of Child Support (OCS), and the Federal Office of Child Support Enforcement (OCSE).

Live Chat with a representative from 10:00am to 2:00pm Monday thru Friday

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Live chat by BoldChat BIG News from the Office of Child Support Services!

Hours of Operation
8:30 a.m.-4:30 p.m. Monday through Friday
Closed Legal Holidays

Main Office Address
1640 Superior Ave.
Cleveland, OH  44114-2908

Mailing Address
P. O. Box 93318
Cleveland, OH  44101-5318

Telephone Numbers
Main - 216-443-5100
Toll Free Ohio - 800-443-1431
Fax - 216-515-8484
Ohio Relay Service- 711  
Email Address: