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Cuyahoga Job and Family Services

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Contact Us: 216-443-5100

Case Information/Child Support Web Portal
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Apply online: 
or Contact Us: 844-640-OHIO (6446)

Aged, Blind & Disabled Medicaid
Child Care Assistance
Prevention, Retention & Contingency (PRC) Program
Supplemental Food Assistance Program (SNAP)
Ohio Benefits
Ohio Works First Assistance
Utility Assistance


Ohio Benefits



  •  Visit to apply for food, medical, cash, and childcare assistance. Available 24 hours, 7 days a week.
  • Link an existing case with the online portal to manage your case online.
  • Upload documents to your existing case.


  • Call the Eligibility Contact Center at 1-844-640-OHIO (6446) for real-time eligibility and case changes for food, cash and medical assistance. Available Monday - Friday 8:00a.m. to 4:00p.m.
  • Use the integrated voice response (IVR) to verify current food and cash benefit amounts, sign up for text message alerts, and more.
    • To apply
      When you call, the wait times may be high to due to the high demand caused by the COVID – 19 pandemic. Virtual hold is available for all programs and will hold your place in line and call you back when it’s your turn to speak to a worker. This option is not offered if the estimated wait time will mean your call back is after the center closes at 4 p.m. (NOTE: Medicaid customers may be offered a call-back feature that allows customers to select the date and time and receive a call back from the system, it is only available in the Medicaid queue at this time.)
    • To check benefits status and report changes
      If you already have an open case, you can check the status of your benefits by phone without holding to speak to a worker.
      To check the status of your benefits call 1-844-640-OHIO (6446). After selecting your language, press 2.
      Enter your zip code, SSN and date of birth as MMDDYYYY (The system will confirm each identifier as you enter it) The system will provide the status of your medical, food and cash assistance. Then you will reach the self-service menu:
      • Press 1 to repeat benefit status.
      • Press 2 to sign up for text alerts. (Standard message rates apply)
      • Press 3 to receive a text message with your benefit status.
      • Press 4 to check the status of recently submitted documents.
      • Press 5 for other options or customer service. (Select this to apply for benefits, complete a scheduled interview, renew benefits or report a change)

Neighborhood Family Service Centers


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Coronavirus: What You Need to Know

Important COVID-19 Updates from CJFS: Due to COVID-19, CJFS is working to consistently provide updates regarding procedures and resources:

Notice of CJFS Building Closure 03/18/20

Ohio Benefits Self-Service Portal Flyer

Eligibility Contact Center Call Back Flyer

Eligibility Contact Center IVR Prompts Flyer

Ohio Department of Rehabilitation & Corrections Daily COVID-19 Updates

ODRC COVID-19 FAQs for Families

Exodus Planner for Returning Citizens & Their Families

Drive-Thru Provides Resources for Returning Citizens

Legal Aid Worker Information Line – How Does the CARES Act apply to you?

Policy Updates

Suspension of Work Activity Requirements Press Release 03/16/20

Extension of SNAP Certifications and Medicaid Renewals Press Release 03/26/20

Helpful Links

Ohio Department of Job and Family Services

Ohio Department of Medicaid

Ohio Office of Unemployment

Workforce Information

Immediate Job Openings

Cuyahoga County COVID-19 Jobs and Employment Resources

The Office of Child Support Services appreciates the questions concerning the available services to you, our customers. We are committed to providing continued services and information that serves the needs of you and your family. View the most commonly asked questions.

For information about the Health Insurance Marketplace:

Upcoming Events

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Recent News

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Live Chat with a Child Support representative from 10:00am to 2:00pm Monday through Friday

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