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Benefits

Aged, Blind & Disabled 
Child Care Assistance 
Medicaid
Prevention, Retention & Contingency (PRC) Program 
Supplemental Food Assistance Program (SNAP) 
Ohio Works First Assistance 
Utility Assistance

Ohio BenefitsHow to Apply for Public Benefits Online

  • Visit www.benefits.ohio.gov to apply for food, medical, cash, and childcare assistance. Available 24 hours, 7 days a week.
  • Link an existing case with the online portal to manage your case online.
  • Upload documents to your existing case.

Phone

  • Call the Eligibility Contact Center at 1-844-640-OHIO (6446) for real-time eligibility and case changes for food, cash and medical assistance. Available Monday - Friday 8:00a.m. to 4:00p.m.
  • Use the integrated voice response (IVR) to verify current food and cash benefit amounts, sign up for text message alerts, and more.
    • To apply 
      When you call, the wait times may be high to due to the high demand caused by the COVID – 19 pandemic. Virtual hold is available for all programs and will hold your place in line and call you back when it’s your turn to speak to a worker. This option is not offered if the estimated wait time will mean your call back is after the center closes at 4 p.m. (NOTE: Medicaid customers may be offered a call-back feature that allows customers to select the date and time and receive a call back from the system, it is only available in the Medicaid queue at this time.)
    • To check benefits status and report changes 
      If you already have an open case, you can check the status of your benefits by phone without holding to speak to a worker. To check the status of your benefits call 1-844-640-OHIO (6446). After selecting your language, press 2. Enter your zip code, SSN and date of birth as MMDDYYYY (The system will confirm each identifier as you enter it) The system will provide the status of your medical, food and cash assistance. Then you will reach the self-service menu: 
      • Press 1 to repeat benefit status.
      • Press 2 to sign up for text alerts. (Standard message rates apply)
      • Press 3 to receive a text message with your benefit status.
      • Press 4 to check the status of recently submitted documents.
      • Press 5 for other options or customer service. (Select this to apply for benefits, complete a scheduled interview, renew benefits or report a change)

Neighborhood Family Service Centers

Local Libraries CURRENTLY CLOSED DUE TO COVID-19

Information about the Health Insurance Marketplace:

Health Insurance Marketplace/Affordable care Act For questions call 1-800-318-2595 or visit the federal marketplace website 


Contact Us

216-987-7000
1641 Payne Ave
Cleveland Ohio 44114