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Utility Assistance

Home Energy Assistance & Weatherization Programs

Winter and summer months bring with it lower and higher temperatures and higher utility bills that many families have difficulty paying.  There are services that can help.  The following utility assistance programs are available during calendar year. 

Winter Reconnect Order

The order issued by the Public Utility Commission of Ohio allows customers who have a pending disconnection; the opportunity to pay a maximum of $175 to maintain their utility service once per the winter heating season.  There is no income requirement, individuals who have committed an act of fraud (e.g., theft of service, wrote a bad check) may NOT utilize the order until they correct the fraudulent amount, plus investigation fees.   It can be used only once per utility during order period.

Home Energy Assistance Program

Home Energy Assistance Program is a federally funded program adminis¬≠tered by ODSA. Assists eligible low-income residents with their winter home heating costs using natural gas, electric, oil, kerosene or wood.  Eligibility is based on household size and total income.    

Winter Crisis Program

Winter Crisis Program is a special component of the Home Energy Assistance Program. The program assists eligible residents with payment assistance once per heating season. For those who have been disconnected, or who received a disconnection notice, or have less than a 10 day supply of bulk fuel.  

Summer Crisis Program

The summer crisis program assists low-income residents with summer cooling costs.  Eligibility is based on household size and income and only once per summer season. Program runs from July 1st through August 31st.    Income guidelines are at or below 200% of the federal poverty level and your household must include a member with an illness verified by physician documentation that would benefit from assistance or with a member who is sixty (60) or older. For more information visit Cleveland Housing Network at

Percentage of Income Payment Program Plus

The Percentage of Income Payment Program Plus is a special payment plan that helps lower-income households maintain gas and electric service by paying a percentage of their household income instead of their actual energy bills. All gas and electric companies regulated by the Public Utility Commission of Ohio must offer this plan to customers.  

Further Information & Applications