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Negotiable Items

The Office of Negotiable Items provides the following services to the customer:
  • Restitution repayment for overpayment due to findings by Investigations Office
  • Background checks (Bureau of Criminal Investigation/Federal Bureau of Investigation) for
    a) Customers placed in employment receive a free background check
    b) Child Care Licensing Providers pay a fee (Learn more about becoming a Licensed Child Care Provider and fee costs at
  • PRC voucher pick up
  • Customer Assistance for Electronic Benefits Transfer (EBT)/Electronic Payment Processing Information Control (EPPIC)
  • Mail pickup for individuals who do not have a permanent mailing address residency, who are receiving Benefits
  • Supplemental Nutrition Assistance (SNAP) Cash-out Program is only available in Cuyahoga County. It is for customers receiving Supplemental Security Income (SSI) or at least 65 years old. Food Assistance Program checks are mailed on an issuance schedule. Cash out checks can be picked-up by individuals who do not have permanent mailing address.
  • Payment for child support orders are accepted

Services are provided in-person at Cuyahoga Job and Family Services, 1641 Payne Ave, Rm 150, Cleveland Ohio 44114. If you have questions you can email the Negotiable Items Office at

Online services are provided through the web-portal at 1-866-320-8822 (24 hours a day 7 a week), or 1-866-386-3071.

Child Care Licensing Providers can pay fees online through the web portal at, create a profile, then http:/// for the pre-licensing training.

For additional questions, please email