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You are here: Home > Child Support Services > Payment Information

Payment Information

Quick Tips

The fastest method for payments to get posted to your account is to mail your payment to Ohio Child Support Payment Central (OCSPC).

Information on payments posted into SETS today (statewide computer system) will not be available to anyone until the next business day. This includes our Call Center and the SETS automated payment line.

If you are making your first child support payment on a new order, it may take up to three weeks for your first payment to be posted.

You can access your payment information by phone or you can click on to the link below to access your information through the Web.

 Your Child Support Payment Information is Now Available Online!

Have payment questions?

Please click on the Bold Chat button above from 9:30am to 11:00am or 2:00pm to 3:30pm Monday thru Friday and you can electronically "speak" to an OCSS representative who will be happy to answer your questions.

Child Support Customers Have Service Options

To get payment information by telephone call the 24 Hour Payment Information Line. By calling this number, you will learn the last date a payment was received: 800-860-2555 or TDD customers can call: 866-500-3784.

If You Pay Child Support

Child Support Cash Payments

Cash payments are accepted at the Cuyahoga County Treasurer's Office and the Cuyahoga County Juvenile Court. Cash payments are not posted to your case faster than mailing a check or money order to Ohio Child Support Payment Central (OCSPC).

CUSTOMERS WITH CASES IN CUYAHOGA COUNTY MAY MAKE CASH PAYMENTS AT:

Cuyahoga County Treasurer's Office
Cuyahoga County Administrative Headquarters
2079 East 9th Street
Cleveland, Ohio 44115
(216) 443-7400

Cuyahoga County Juvenile Court
Cashier's Office (Located on the Second Floor in the Clerk's Office)
9300 Quincy Avenue
Cleveland, Ohio 44106
(216) 443-3414

JUVENILE COURT ACCEPTS CASH (EXACT AMOUNT - NO CHANGE WILL BE GIVEN)

All payments should include the following:
  1. SETS CASE NUMBER
  2. OBLIGOR SOCIAL SECURITY NUMBER
  3. OBLIGOR NAME
  4. ORDER NUMBER

MoneyGram

Make your child support payment at Walmart or CVS via MoneyGram (use code 14674).  Payments are sent directly to OCSPC and will appear on your case within 3 days.

Ohio Child Support Payment Central (CSPC)

As part of a federal legislative mandate, employers and obligors who send checks or money orders for child support payments must use a central location to remit payments:

Employers Mail Payments To:
OHIO CHILD SUPPORT PAYMENT CENTRAL
PO BOX 182394
COLUMBUS, OH 43218-2394

Individual Obligors Mail Payments To:
OHIO CHILD SUPPORT PAYMENT CENTRAL
PO BOX 182372
COLUMBUS, OH 43218-2372

Summary billing statements or coupons are mailed to you each month with instructions for  how/when to use. For future payments, use these statement/coupons. They contain the most current information available in the computer system necessary to ensure accurate posting at CSPC.

You must provide all four of the following data elements for each intended payment to a case/order:

  • Obligor Name - The non-custodial or absent parent's full last name and first name. Please note any differences in spelling and call the county at 216-443-5100 to resolve. 
  • Sets Case Number - The non-custodial or absent parent's case identification in the SETS computer system. This 10-digit number was assigned to the employee's support case during conversion to SETS. This number always begins with a "7" (e.g. 7000456789). Please call the county that sent you the original withholding notice to identify the SETS case number. 
  • Order Number - The non-custodial or absent parent's judicial or administrative order number. 
  • Social Security Number - The non-custodial parent or absent parent's nine-digit social security number.

Making Payments On-Line

Pay by Checking Account Debit

Payment by checking/savings account debit can be made at www.ExpertPay.com. Aside from a onetime $2.50 registration fee, there is no charge for payments sent to Ohio Child Support Payment Central (CSPC); however, you may pay a nominal fee for payments remitted to other states. Please allow seven (7) days for the payment to be received by Ohio CSPC. The ExpertPay web site has additional details about fees and the general use of the site.

Pay by Credit Card

Payment using your credit card can be made at www.e-ChildsPay.com. Currently, e-ChildsPay.com only accepts MasterCard, Visa and Discover. Note: The processor charges a fee of $11.75 for all payments made on this site. Please allow seven (7) days for the payment to be received by Ohio CSPC. The e.childsPay web site has complete details about fees and the general use of the site.

Attention Employers!

Get all the answers regarding your child support wage withholding questions right here: http://jfs.ohio.gov/Ocs/employers/CSPC_Overview.stm#Employers

If You Receive Child Support

Ohio Child Support Payment Central Direct Deposit

If you receive child support or spousal support (alimony) and hate waiting in line to cash your support check; or if you're out of town and your check arrives, are you worried that it'll be safe until you get home? Then think about DIRECT DEPOSIT. Have your check deposited directly in the financial institution account you indicate. All you have to do is enroll.

Get your payments directly and safely by signing up for DIRECT DEPOSIT.

DIRECT DEPOSIT is safe and confidential:

  • Payments don't get lost
  • Your money goes directly to your account
  • Fewer people handle your payment

It's convenient and saves you time:

  • You don't have to go to the bank to cash or deposit the check
  • You don't have to be in town to receive your payment
  • No waiting in line to cash your check
    Click 
    here to download and print the form, fill it out completely and send it to:

    Ohio Child Support Payment Central (OCSPC)
    P.O. Box 182372 
    Columbus, Ohio 43218-2372

After Child Support Payment Central receives your form, enrollment takes approximately three weeks.

Ohio e-Quick Pay

If you have questions about e-Quick, you can call Child Support Payment Central Customer Support at 1-888-965-2676 or visit  www.e-QuickPay.com for additional information or download a fact sheet and an enrollment form.