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COVID-19 Frequently Asked Questions


The Office of Child Support Services appreciates the questions concerning the available services to you, our customers. We are committed to providing continued services and information that serves the needs of you and your family. Below, you will find answers to the most commonly asked questions.


HOW MAY I CONTACT THE OFFICE OF CHILD SUPPORT SERVICES (OCSS)?
HOW MAY I MAKE A CHILD SUPPORT PAYMENT? WHAT HAPPENS IF I AM UNABLE TO PAY MY CHILD SUPPORT? 
   
WILL I BE ABLE TO PAY MY SUPPORT IF I APPLY FOR UNEMPLOYMENT COMPENSATION?    IF I OWE PAST DUE CHILD SUPPORT, WILL MY STIMULUS CHECK BE TAKEN TO PAY WHAT IS OWED?    I OWE PAST DUE CHILD SUPPORT; WILL MY STATE AND FEDERAL TAX REFUND BE TAKEN TO PAY PAST DUE CHILD SUPPORT? 
 
IF I OWE CHILD SUPPORT, WILL I BE NOTIFIED THAT MY ECONOMIC IMPACT PAYMENT IS GOING TO BE APPLIED TO MY CHILD SUPPORT ARREARAGE BALANCE?   HOW LONG WILL IT TAKE FOR THE OFFSET TO APPLY TO MY CHILD SUPPORT DEBT?   HOW DO I KNOW IF MY ECONOMIC IMPACT STIMULUS PAYMENT HAS BEEN POSTED TO MY CHILD SUPPORT CASE?
 
WHEN WILL MY CHILD SUPPORT ORDER END?    HOW MAY I PARTICIPATE IN AN ADMINISTRATIVE HEARING?    HOW DO I ESTABLISH AN ADMINISTRATIVE CHILD SUPPORT ORDER? 
   
I WANT TO ESTABLISH PATERNITY; HOW MAY I RECEIVE A GENETIC TEST?    WHO WILL ASSIST ME WITH VISITATION?    WHAT IF MY CHILD SUPPORT CASE HAS BEEN REFERRED TO COURT? 


 
HOW MAY I CONTACT THE OFFICE OF CHILD SUPPORT SERVICES (OCSS)?
You may reach an OCSS representative between the hours of 8:00am and 4:00pm, Monday through Friday by calling our Contact Center at 216-443-5100.
Child Support Customer Service Web Portal at https://childsupport.ohio.gov/login.jsf
Email: Cuycsea@jfs.ohio.gov
Fatherhood Initiative: 216.348.3967
Payment Information: 1.800.860.8555


 
HOW MAY I MAKE A CHILD SUPPORT PAYMENT?
Walk-in payments are not being accepted at this time. Please consider the following alternative ways to pay your monthly child support payment.

Income Withholding
Income withholding is an administrative or court ordered deduction of child support obligations from a parent’s income, bank account, unemployment compensation, worker’s compensation and social security disability or retirement benefit. If you are receiving income through any one of these sources, you are required to report this to OCSS.

Payment by Mail
Ohio Child Support Payment Central (OCSPC), P.O. Box 182372, Columbus, Ohio 43218. OCSPC accepts checks and money orders. All checks and money orders should contain the SETS (10-digit) number and Order Number (if available).

Pay by Credit Card
Call 1-888-965-2676, option #5, or by visiting https://oh.smartchildsupport.com.
(Discover®, MasterCard®, Visa®, American Express®, China UnionPay®, Diners Club International®, or JCB®). No fee is charged. See the above website for additional options to pay including Apple Pay and PayPal.

Pay by Checking Account Debit
Make payments online at https://oh.smartchildsupport.com. There is no charge for payments sent to Ohio Child Support Payment Central (OCSPC).

Pay by MoneyGram

Make your child support payment at any MoneyGram location. Payments are sent directly to Ohio Child Support Payment Central (OCSPC) and will appear on your account within 3 days. Cash only plus the fee of $3.99. 1-800-926-9400 OR pay online by credit card at www.moneygram.com. Other fees apply to online bill pay service. Use code 14674 for all MoneyGram child support payments.


 
WHAT HAPPENS IF I AM UNABLE TO PAY MY CHILD SUPPORT?
It is important to notify OCSS of a change to your employment status. If you have been laid off or had a reduction in work hours, you may request an administrative review of your support order.

As a result of your layoff, if you received a Worker Adjustment and Retraining Notification (WARN) letter, you must submit a copy of this letter to be considered for an immediate administrative review. Otherwise, if it has been 36 months since your child support was issued or modified and there has been a change in your reported income of 30% or more, you may request consideration for an administrative review. Visit our forms page https://cjfs.cuyahogacounty.us/en-US/child-support-forms.aspx for more information and the electronic form.


 
WILL I BE ABLE TO PAY MY SUPPORT IF I APPLY FOR UNEMPLOYMENT COMPENSATION?
Unemployment compensation is an attachable income source; therefore, deductions will continue towards your child support obligations. The attachment will not exceed 50% to 65% based on dependency status of the individual’s weekly benefit amount and whether the individual is more than 12 weeks behind in their child support obligation per the Consumer Protection Act.

Notice: Applicants applying for unemployment compensation must disclose, at the time of the filing, whether the applicant has a child support order. Please be advised that it is not necessary to provide additional information (order number, case number or weekly amount) to activate payment of your child support obligation.


 
IF I OWE PAST DUE CHILD SUPPORT, WILL MY STIMULUS CHECK BE TAKEN TO PAY WHAT IS OWED?
The CARES law that authorized the issuance of stimulus checks does not exempt stimulus checks from being intercepted to pay past due child support because of a financial hardship.

The IRS may intercept the entire amount of your stimulus check to pay past due child support obligations. You may visit the following website for more details on the Ohio Child Support website at http://jfs.ohio.gov/Ocs/pdf/IRS-Offset-HR-748-Public-Page.stm. If you receive a joint stimulus check with your spouse and only the spouse owes the child support debt, you can file an injured spouse form with the IRS. Please visit the IRS website at https://www.irs.gov/forms-pubs/about-form-8379 to file your claim.


 
I OWE PAST DUE CHILD SUPPORT; WILL MY STATE AND FEDERAL TAX REFUND BE TAKEN TO PAY PAST DUE CHILD SUPPORT?
Maybe. If your case has been submitted for tax offset considerations due to past due child support, your status will not change.


 

WHEN WILL MY CHILD SUPPORT ORDER END?
A child support obligation may terminate when:

  • The child gets married, is emancipated, enlists full-time in the military, dies, or is adopted.
  • There is a change in the child’s legal custody,
  • The child is 18 and no longer attends an accredited high school full-time,
  • The child is 19 and the court support order does not require the support order to continue beyond the child’s 19th birthday, or
  • The one who pays support, or the party who receives support, is a grandparent and there is a change in the status of the child or the child’s parent.


If one of these situations have occurred, please contact the agency at 216-443-5100 or email CUYCSEA@jfs.ohio.gov and attach documentation.



 

IF I OWE CHILD SUPPORT, WILL I BE NOTIFIED THAT MY ECONOMIC IMPACT PAYMENT IS GOING TO BE APPLIED TO MY CHILD SUPPORT ARREARAGE BALANCE?
Yes. You were sent a notice when your case was initially submitted for federal tax refund offset. The federal government should send an offset notice to you when your economic impact payment has been intercepted. The notice will tell you that your stimulus rebate payment has been applied to your child support debt.



 

HOW LONG WILL IT TAKE FOR THE OFFSET TO APPLY TO MY CHILD SUPPORT DEBT?
If the last return was not joint, the refunds may take up to six weeks from the date of the offset notice to the date the collection is posted to the child support case. If an offset involves a joint federal return, all or part of the refund can be automatically held for six months to allow time for the current spouse to file an injured spouse claim.

Economic Impact Stimulus payments are now being received from the IRS weekly and will be processed as quickly as possible. Some customers will see payments post to their child support case beginning June 8, 2020, with the majority being posted by the end of June/beginning of July based on when the state received the payment from the IRS.



 

HOW DO I KNOW IF MY ECONOMIC IMPACT STIMULUS PAYMENT HAS BEEN POSTED TO MY CHILD SUPPORT CASE?
Customers can view all payments received on their case in Ohio’s Child Support Customer Service Web Portal. For more information on the web portal, and how to register, please visit:   http://jfs.ohio.gov/Ocs/CustServWebPortalWelcome2.stm

 
HOW MAY I PARTICIPATE IN AN ADMINISTRATIVE HEARING?
Administrative hearings with the Office of Child Support Services will now be held by telephone. The hearing officer will call you at your scheduled hearing time. If you do not hear from us within 15-20 minutes of your scheduled hearing time, please call 216-443-5234.

Documents required for an administrative hearing should be submitted to the following email address prior to the hearing, CuyahogaAHU@jfs.ohio.gov. Please include your name and/or case number when sending an email so that your information may be routed to the appropriate hearing officer.


 
HOW DO I ESTABLISH AN ADMINISTRATIVE CHILD SUPPORT ORDER?
An administrative child support order may be established upon verification of paternity through a genetic test or the signing of an "Acknowledgement of Paternity Affidavit".

When paternity is established, the CSEA notifies both parties of the date, time, and location of the support establishment hearing, and tells both parties what documents they need to bring with them to the hearing (for example, pay stubs, tax returns, and verification of any available health insurance coverage). At the support establishment hearing, the administrative officer listens to any sworn testimony and completes the guidelines to determine the amount of child support and cash medical support that the non-custodial parent (obligor) will be ordered to pay, and to determine who will be ordered to provide health insurance coverage for the child(ren).

Once the administrative child support order is issued, both parties have a right to file with the court to object to the order.


 
I WANT TO ESTABLISH PATERNITY; HOW MAY I RECEIVE A GENETIC TEST?
Currently, genetic testing has been suspended and will be scheduled at a later date. If you have an upcoming genetic testing appointment, you will be contacted to reschedule. If you have additional questions or concerns, feel free to email CUYAHOGA_GENETIC_TESTING@jfs.ohio.gov


 
WHO WILL ASSIST ME WITH VISITATION?
The Office of Child Support Services has no jurisdiction in custody or visitation matters. Visitation is established by either the Juvenile Court or Domestic Court. Please contact the respective Court for more information.


 

WHAT IF MY CHILD SUPPORT CASE HAS BEEN REFERRED TO COURT?
Please direct your questions regarding your child support case to the following courts:

  • Cuyahoga County Juvenile Court at 216-443-8400
  • Domestic Relations Court at 216-443-8800