Cuyahoga Job and Family Services

Fraud Alert:

There has been an increase in reported Supplemental Nutrition Assistance Program (SNAP) Electronic Benefit Transfer (EBT) Card benefits in Cuyahoga County and the state of Ohio in recent weeks. Please be sure you are taking steps to keep your SNAP benefits safe.

If you have been a victim of fraud: please visit our Reporting Suspected Public Assistance Fraud page to learn more information about steps you can take to file a report with our office and instructions on how to complete a “Replacement SNAP EBT Card Benefits Due to Electronic Theft” request form.

Tips for keeping your benefits safe:

  • Please carefully inspect any card reader before using your card. If a device doesn’t look secure or sticks out, it may be a skimming device.
  • CJFS and the Ohio Department of Job and Family Services will never ask you to provide login details for your bank or require you to set up any third-party bank accounts.  
  • Download the ConnectEBT app to your phone to easily lock and unlock your benefits card, and keep it locked when not in use. For more information on how to use the app, visit the EBT Card Lock and Unlock Tips provided by the Ohio Department of Job and Family Services.

For more tips on keeping your benefits safe and how to update and change your PIN, click here to view a flyer on SNAP EBT and Cash Card safety tips.


CJFS promotes economic self-sufficiency and personal responsibility for families and individuals by providing access to jobs, benefits, and community services. Staff determine eligibility for a range of quality services that include Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Prevention, Retention, and Contingency (PRC), Child Care Assistance, and Workforce Programs, in accordance with Federal, State, and County regulations.

Do you need to access your SNAP, Medicaid or cash assistance case? Click here for information on how to apply, update, and check the status of your case.

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